Intelligent Agent-Based Knowledge Management and Knowledge Discovery

Prof. T. Joshva Devadas, Dr. R. Ganesan


Knowledge Management is the process of collecting information which supports to create disseminate and utilize the knowledge between the individuals, groups within an organization or independent organization. The process of knowledge management involves various steps such as identifying, collecting, storing, sharing, applying, creating and selling knowledge. Agents are autonomous intelligent computer programs that perform tasks on behalf of the user or user-initiated process by using its knowledge base. Agents are designed and developed in such a way that they are goal-oriented, adaptive, reactive and mobile. Agents incorporated in the process of knowledge management should be capable of communicating with other agents by using its common characteristics namely cooperate, coordinate and collaborate. These common characteristics will improve the performance of knowledge management process by helping the agents to discover the knowledge from it. Agent uses its learning characteristics to update its knowledge base whenever it encounters new information from the organization. Agent’s uses its dynamic characteristics for knowledge sharing among users in an organization. Knowledge sharing is done both at work group and at company level. During this process agent roles associated with the

knowledge management and knowledge discovery are identified. This paper aims at describing such agents and their roles.

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