INTRANET BASED WORKFORCE MANAGEMENT SYSTEM FOR SPI CUSTOMER RELATIONSHIP MANAGEMENT, INCORPORATED

Abstract

Intranet-Based Workforce Management System for SPi Customer Relationship Management Inc., Makati City is the proposed system that provides employee information, agent schedules, updated team roster and reports to users which could be a process improvement for workforce management team and human resources department when it comes to validation of requests from operations. As a whole system, it provides information for the agent and users in-terms of schedules and reports that can be useful to assess performance. It also has useful functionalities that help to improve the current process of workforce management when it comes to record-keeping and data processing.