DEVELOPMENT MOBILE APPLICATION TO IMPROVE MEDICAL SERVICE (USING GOOGLE MAPS)

: Since medical services are the most vital needs for people, providing appropriate facilities to patients remains an important issue for deciders. To upgrade health services and using the System Development Life Cycle methodology, a system that helps residences in clinics or hospitals managing appointments, communicating and using GPS services is set up. This system is aiming to enhance the performances of medical institutions and users’ satisfaction when doing their tasks.


INTRODUCTION
The improvement of health care facilities must be given a lot of consideration. Those facilities should allow people to find the nearest center and to check their records and appointments. It must provide customized services with respect to patients' needs and requirements. On this basis, this research suggests a system that enables hospitals and other health services to display and to make easily available their medical staff and all services towards patients.

PROBLEM DESCRIPTION AND SOLUTION PROPOSITION
In view of the need of patients for fast, accurate et customized health services, and regarding health centers' inability to respond to such needs through existing systems, this research aims to provide a solution that permits to patients the following: To find quickly and easily the nearest and best center that provides services in accordance with their needs especially for emergencies.
To compare between services that are provided by different health centers and to choose the one that meet their needs.
To directly communicate with doctors and medical staff without personal attendance to gain effort and time for all parts.
To make appointments and track and comfortably keep track of records.
This solution also permits to health centers to display towards people their functionalities, specialties, staffs and levels of services. Using different techniques such as GPS and central data recording, the proposed system is applicable for all kinds of centers. In Table 1, we show what this system proposes in terms of services and facilities compared to existing systems.

SDLC (SOFTWARE DEVELOPMENT LIFE CYCLE) APPLIED
There are seven phases within SDLC:

ANALYSIS PROCESS DIAGRAMS:
To illustrate the analysis process diagrams, UML is used, The Unified Modeling Language (UML) is a standard visual modeling language intended to be used for:  Modeling business and similar processes.  Analysis, design, and implementation of software based systems. [4]

Use Case Diagrams:
describes the process by which users can create a personal account to log into the application, and enable to which users can search for a medical center upon the option they prefer [5], and reserve a new appointment, edit or cancel a pre-reserved one, in addition This Use Case describes the process by which users and doctors can query and view their appointments, and users 'patient' can edit and update their communication information saved in their records, the below Use Case also describes the process by which users and patients can ask questions to their doctors, and the doctors answer them, then the questions and answers can be displayed for other users.

Sequence Diagrams:
Sequence diagram describes an interaction by focusing on the sequence of messages that are exchanged [6], along with their corresponding occurrence specifications on the lifelines. [7]

Search Interface
Description: the search interface provides the user the ability to choose the type of search he wants to conduct, then perform it to find the medical centers.

Appointments Interface
Description: this interface enables the user to reserve an appointment, query for pre-reserved appointments and display external clinics times.

RESULTS AND CONCLUSION
It is anticipated that this application will present appropriate and desirable services to most users in areas where it is applied. This will be made based on the surveys that have been made and published in order to recognize residences opinions about their willing to use such an application. Results show that more than 95% of those have expressed that such application will be useful as it is important to serve patients during special cases. Again, more than 50% have said that this application will be so important in case of critical emergencies. Therefore, we can see that the availability of this proposed software application will be desirable to the residences of the target area, as it will provide positive results to those benefiting sides from this application.

OTHER RECOMMENDATIONS
For future plans there can be a lot of additional ideas and options to be added to the application such as the ability of a user (medical staff member or a patient) to self-enrollment and participate in some medical courses or tutorials by the application. Another option is that a user can search for pharmacies and purchase of medicines an online.